How
I know what a geek knows but present it and explain it like a regular person. I am patient with my clients and offer compassion rather than frustration. I strive for clarity and provide a supportive way for my clients to become increasingly self-sufficient with their technology. I'm available to travel to any location and currently have clients in the SF Bay Area, Los Angeles, Palm Springs and Portland, Oregon.
Much of the time, I can implement the solution, but if I can't, I can help you find the person who can. I offer a high level of customer service, patience, and casual professionalism. I strive to present the information in easy-to-understand language. My goal in working with clients is to educate them enough that they no longer need my services, or that they need them for more advanced services. I take pride when I see clients' mastery of what used to confound them. We progress through gentle teaching or aggressive problem-solving.
Why
Often I arrive and clients have a long list of computer questions. We sit down, prioritize them and begin the process of answering them. Sometimes I provide training, for example how to use features of a web site, what they'll need to get a web site live or how to get photos off their new camera. Other times I dive into the old desktop PC that's got a long list of ailments. I can also review a computer system and make suggestions for getting more life out of it. I often help clients buy and set up new systems. Most of the time my work with clients is a mix of everything.
Who
I work with a broad range of clients across a number of industries (or no industry). I work with small buinesses including an attorney's office, a B & B, and a dog-washing business. I help real estate brokers manage their work better through technology. I also work with individuals, usually in their homes, solving problems, answering questions, and providing specialized training. I help people set up and use Quicken and Quickbooks to manage their finances. I design and set up small computer networks. I teach applications my clients want to learn, like Photoshop, Google Earth, Palm applications, and many others.
Consulting for Seagate Technology, I support the globalization effort into 14 languages.
What
For individuals and small businesses, I provide simple web site design. I work to keep the costs down by providing clients with opportunities to do some of the work themselves, depending on their abilities and interest.
For the enterprise, I provide web content management services, specializing in Vignette (V7).
I keep up on trends and technology so you don't have to. My role is to solve problems and answer questions, like which digital camera/laptop/printer should I buy?
I know a number of software applications and can answer questions. Follow the link above to find out if I can help you.
When
Check my calendar to see my availability.
Contact me to find out if my services are right for you.
My base rate is $60/hour, and I offer a lower rate for certain non-profits. I am available for travel, and have clients in SF Bay Area, Santa Cruz, Palm Springs, and Portland, Oregon.