How
I know what a geek knows but present it and explain it like a regular person. I am patient with my clients and offer compassion rather than frustration. I strive for clarity and provide a supportive way for my clients to become increasingly self-sufficient with their technology. I'm available to travel to any location and currently have clients in the SF Bay Area, Los Angeles, Palm Springs and Portland, Oregon.
Much of the time, I can implement the solution, but if I can't, I can help you find the person who can. I offer a high level of customer service, patience, and casual professionalism. I strive to present the information in easy-to-understand language. My goal in working with clients is to educate them enough that they no longer need my services, or that they need them for more advanced services. I take pride when I see clients' mastery of what used to confound them. We progress through gentle teaching or aggressive problem-solving.
Why
Often I arrive and clients have a long list of computer questions. We sit down, prioritize them and begin the process of answering them. Sometimes I provide training, for example how to use features of a web site, what they'll need to get a web site live or how to get photos off their new camera. Other times I dive into the old desktop PC that's got a long list of ailments. I can also review a computer system and make suggestions for getting more life out of it. I often help clients buy and set up new systems. Most of the time my work with clients is a mix of everything.
Who
I work with a broad range of clients across a number of industries (or no industry). I work with small businesses including law offices and small businesses. I help real estate brokers manage their work better through technology. I also work with individuals, usually in their homes, solving problems, answering questions, and providing specialized training. I help people set up and use Quicken and Quickbooks to manage their finances. I design and set up small computer networks. I teach Photoshop, Google Earth, Palm applications, and many others.
Contracting as a web developer for Crimson Consulting, I provide multi-tier content management and multi-language web publishing. I also provide informal training and documentation.
Individual, small business, and corporate reference available upon request.
What
For individuals and small businesses, I provide simple web site creation. I work to keep the costs down by providing clients with opportunities to do some of the work themselves, depending on their abilities and interest.
For the enterprise, I provide web content management services, specializing in Vignette (V7) front-end development.
I keep up on trends and technology so you don't have to. My role is to solve problems and answer questions.
I know a number of Windows and Mac software applications and can answer questions and provide individualized training.
When
Contact me to find out if my services are right for you and to check my availability.
My base rate is $60/hour, and I offer a lower rate for certain non-profits. I am available for travel, and have clients in SF Bay Area, Santa Cruz, Palm Springs, and Portland, Oregon.